Frequently Asked Questions
Ordering & Shipping
Where do your saunas ship from? Our products ship from our manufacturing and fulfillment partners' warehouses. We currently ship to the 48 contiguous U.S. states (Alaska and Hawaii are not currently supported).
How long will my order take to arrive? Most orders arrive within 10–14 business days. Delivery windows can vary by product and destination — check the specific product page for the most accurate estimate.
Can I track my order? Yes — once your order ships, you'll receive a tracking number by email.
Do you ship to PO boxes? No — our sauna units and other large items require a street address for freight delivery. Please provide a physical delivery address at checkout.
Delivery Issues, Damage & Missing Parts
What if my sauna arrives damaged?
Please inspect your package carefully upon delivery. If visible damage exists, do not sign or accept the delivery. Request a damage report from the carrier and notify us immediately.If the damage is hidden, please notify us within 24 hours of delivery. Claims submitted more than 7 days after delivery may not be accepted by carriers. For any shipping-related issues, contact us at: info@zyrosauna.com
What if my delivery looks fine but something is missing inside? Go ahead and accept the delivery. If you discover a missing component once you open the box, take photos right away and email us at info@zyrosauna.com within 48 hours of delivery. The sooner we hear from you, the faster we can resolve it.
What if I miss the delivery? Contact the shipping carrier directly using the tracking information provided to reschedule delivery.
Returns & Warranty
What is your return policy? [To be added — confirm return window and conditions with your suppliers before publishing.]
Is there a warranty on your products? Yes — warranty terms vary by model and are honored according to the manufacturer's warranty policy. Read more on our Return & Refund Policy page, or contact us at info@zyrosauna.com for specifics on your model.
What if my sauna has a manufacturing defect after use? Email us at info@zyrosauna.com with your order number, a description of the issue, and photos or video if possible. We'll work with our manufacturing partner to arrange a repair, replacement part, or resolution.
Product Questions
What's the difference between an infrared and traditional sauna? See our full breakdown in Infrared vs. Traditional Sauna.
What size sauna do I need? Check our Sizing Guide for space planning and 1-person vs. 2-person recommendations.
How do I set up my sauna once it arrives? Most models include step-by-step assembly instructions in the box. See our Easy Assembly page for general guidance, or contact us if you need help.
What are the electrical requirements? This varies by model — check your specific product page for outlet and power requirements before your unit arrives.
Is sauna use safe for everyone? Not for everyone. See our full Safety Guide for precautions, especially if you're pregnant, have a heart condition, or are on medication.
Can I use a sauna and cold plunge together? Yes — see our Contrast Therapy 101 guide for a beginner-friendly routine.
Support & Dealer Inquiries
How do I contact customer support? Email us at info@zyrosauna.com or use the form on our Contact page. We aim to respond within 24 hours.
Do you offer dealer or bulk pricing? Yes — if you're interested in reselling or bulk orders, contact us directly at info@zyrosauna.com.
Still have questions? Reach out to our team — we're happy to help before or after your purchase.