Shipping Policy

Zyro Sauna offers free shipping nationwide within the contiguous United States. Unfortunately, we're unable to deliver to Alaska and Hawaii at this time.

Delivery Carriers & Fulfillment

We work with trusted third-party logistics partners, including DHL, FedEx, UPS, and USPS, to deliver your order safely and efficiently. Orders are fulfilled from multiple U.S. warehouse and fulfillment partner locations — the shipping origin may vary depending on product availability and your delivery destination.

Shipping Timeline

  • Processing time: 1–3 business days
  • Delivery time: 5–12 business days for standard items (most orders arrive within 10–14 business days total from order to delivery)

For oversized products, shipping may be handled via freight and can take longer — check your specific product page for the most accurate estimate.

Tracking Your Order

Once your order ships, you'll receive tracking information by email. You can track your shipment directly through the carrier's website (FedEx, UPS, USPS, or DHL).

Note: some orders may ship in multiple packages from different warehouses — you will never be charged extra for this.

Large Item & Sauna Delivery

For large or heavy items like full-size saunas, we use standard truck freight delivery. Delivery is curbside only — customers are responsible for moving the item indoors and for any setup or assembly. We recommend having two or more people available on delivery day.

Freight delivery notice: freight carriers will typically call 24 hours in advance to schedule a delivery window (usually a 4-hour window). Please confirm your availability. If no one is available to receive the package, redelivery fees may apply.

If the delivery truck is unable to access your location, the shipment will be delivered to the nearest reachable area, and you'll be responsible for arranging pickup from there.

Shipping Damage

Please inspect your package carefully at the time of delivery.

  • If visible damage exists: do not sign for or accept the delivery. Take photos of the damaged packaging, request a damage report from the carrier if possible, and notify us immediately at info@zyrosauna.com.
  • If damage is discovered after opening the box (hidden damage): notify us within 48 hours of delivery with photos. Claims submitted more than 5 days after delivery may not be accepted by our shipping partners, so please don't delay.

Delivery Exceptions & Refusals

If you refuse a delivery or cancel an order while it's in transit, the original shipping cost and return freight may be deducted from your refund. Please double-check that your delivery address is accurate and accessible, and add any special delivery instructions at checkout.

Special Shipping Requests

Need help coordinating a large order or have a special delivery request? Contact us at info@zyrosauna.com and we'll do our best to accommodate you.

Questions about your shipment? Contact us or email info@zyrosauna.com — we're here to help before, during, and after delivery.