Return & Refund Policy

Thank you for choosing Zyro Sauna. We're committed to high-quality products and honest, transparent service. If there's ever an issue with your order, here's exactly how we handle it.

Return Window

You may request a return or exchange within 7 calendar days of receiving your product. Returned items must be:

  • In new, unused condition
  • In the original packaging
  • Accompanied by photo or video proof

Note: installed products cannot be returned.

After-Sales Guarantee

We offer 5 years of after-sales support from the date you receive your product, covering manufacturing defects and functional issues.

Return Scenarios & Policies

1. Quality Issues (Manufacturer Defect or Shipping Damage)

If your product arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Submit photos or videos showing the damage or defect

If small parts are missing or damaged in transit, we'll send replacements at no charge.

2. Non-Quality Related Returns (Change of Mind)

We accept returns for reasons including:

  • Change of mind
  • Ordered the wrong size or model
  • Insufficient installation space
  • No longer needed

For these returns:

  • A 50% restocking fee applies
  • The original shipping cost is non-refundable
  • You are responsible for return shipping costs

Example: Order total: $600 Return shipping (your cost): $100 Deductions: $300 restocking fee + $180 original shipping = $120 refunded

3. Custom-Made Products

Custom orders cannot be returned or canceled once production has started. We'll confirm all specifications with you (via photos or video) before your order ships.

Exchanges

We don't currently offer direct exchanges. Please return the original item for a refund and place a new order for the replacement.

How to Start a Return

Step 1 — Initiate your request Email info@zyrosauna.com with your order number, product name, reason for return, and whether you'd like a refund or replacement.

Step 2 — Package the item Make sure the item is unused, undamaged, and in its original packaging.

Step 3 — Ship it back with proof Use a trackable, insured shipping method, and send us the tracking number, package photos, and shipping receipt.

Refunds

  • Refunds are issued within 10 business days after we inspect the returned item
  • Refunds are processed to your original payment method
  • Your bank may take an additional 7–10 business days to post the refund
  • Used or damaged returned items may not qualify for a refund

Order Cancellation

Standard products:

  • Within 24 hours of ordering: free cancellation
  • Before your order ships: 10% processing fee applies
  • Order in transit: 50% restocking/interception fee applies
  • After shipment with tracking issued: cannot be canceled

Custom products:

  • Cannot be canceled once production has begun

Contact Us

Customer Support Email: info@zyrosauna.com Service hours: [confirm your actual support hours]

By placing an order with Zyro Sauna, you acknowledge and agree to the terms of this Return & Refund Policy.